FAQ

Of course, Movie Jackets is a safe and secure site for customers globally to shop from. We have implemented modern technologies to keep our data secure from any third party who tries to control it. Without our sanction, no one can have the access to that. So you can easily fill out all the required information at the time of purchase without getting worried about the data spill caused. 

Well, we know about your curiosities and we respect them as well. That is why we have set a complete page of our terms and conditions policy. Where we have precisely described all your possible questions. So you can get all your queries answered there. Head towards our terms and condition page and read. But if you have got anything specifically then you can directly connect to us via sales@mjackets.com and we will surely respond to you within 3 to 4 hours.

For your absolute comfort, we have designed a policy of 30 days of easy return. Through which you can avail of the return of your product. All you have to do is first read our Return and Exchange Policy and if you find yourself able then apply for the return by hitting us through the email at sales@mjackets.com. 

We ship your order by availing the facility of the worldwide trusted courier services that include the names of DHL, FedEx, USPS, and Skynet.

The status of your placed order is trackable through the tracking ID of your product that we grant you. Through that tracking ID, you can keep an eye on your product’s location. 

There is a solution to every problem, and we own that solution for your problems. Before dispatching the parcels, we have the experts in our quality check department who checks and rechecks whether your parcel is accurate and of high quality or not. Then we move to the further process. But somehow, once in a decade, if this situation occurs that you get a defective piece then for sure we will exchange it and will provide you the perfect piece of your ordered attire. But if you want to return that you can do that as well. To return the attire you have to connect with us through our email address with the proper details of your order, occurred problem, and the picture of your received parcel. Connect with us via sales@mjackets.com. 

To avail of our cancellation policy, you have to take the step within 24 hours. If you do so, you will get 100% cash back of your paid amount. But if you exceed the time of more than 24c hours then we will deduct the amount according to the time span. Just like if you cancel your order after 3 days of placement then we will deduct the 30% amount. And if you made the decision after crossing 3 days then 50% of your paid amount will be deducted.

If you have got some understandable reasons for the exchange of the item then surely we will entertain your problem and exchange your product. For this, you have to address the issue completely through email at sales@mjackets.com. 

Well, the delivery of your parcel will be made within the time span of 5 to 8 working days. But it also depends on your order. If you have done any customization in your placed order then it may take a bit longer to deliver. 

You can make the payment with the help of your debit cards and credit cards. And in some regions, you can also utilize the facility of google and apple pay.

Movie Jackets is an international website that ships its fabulous products to customers worldwide. So yes we ship internationally and acknowledge all international credit cards to make our customers’ shopping experience facile and fantastic. 

The exchange of the parcel is absolutely free for you and we do not charge anything except the amount of shipping. So whatever the cost comes on the shipping you would be liable to pay that.